Refund policy

At Sadakati.com, our mission is to facilitate charitable giving by providing donors with a transparent, secure, and meaningful way to support water distribution and humanitarian projects. Because donations are processed immediately and directly allocated to charitable activities, we maintain the following Return and Refund Policy:

1. Nature of Donations

  • All contributions made through Sadakati.com are considered voluntary donations.

  • Donors receive a digital confirmation email and a personalized certificate of donation as proof of their contribution.

  • No physical products are shipped or delivered.

2. Non‑Refundable Contributions

  • Once a donation is processed, it is final and non‑refundable.

  • Funds are allocated immediately to ongoing charitable projects, including water distribution and support for pilgrims, which makes reversal impossible.

3. Errors in Donation Amount

  • If you believe an error occurred in the amount donated (e.g., duplicate transaction or incorrect entry), please contact our support team within 48 hours of the transaction.

  • We will review the case and, if applicable, issue a correction or adjustment.

4. Proof of Donation

  • Every donor receives a certificate of donation via email.

  • Upon request, donors may also receive live proof of their donation in the form of a video showing water distribution, with their name included in the footage.

  • This ensures transparency and builds trust in how contributions are used.

5. Technical Issues

  • If a technical error occurs during payment processing, resulting in a failed or incomplete transaction, please contact us immediately.

  • Our team will verify the issue and assist in resolving it, including re‑issuing certificates or confirming whether funds were received.

6. Contact Information

For any inquiries regarding donations, certificates, or technical issues, please reach out to us:

  • Email: contact@Sadakati.com

  • Phone: +966 63789‑1534

  • Address: 8763 Al Masjid Al Haram Rd, Alaziziyyah, Makkah 24243, Saudi Arabia

7. Policy Updates

Sadakati.com reserves the right to update or modify this Return and Refund Policy at any time to reflect changes in our operations or legal requirements. Any updates will be posted on this page with the effective date clearly indicated.