Shipping policy

At Sadakati.com, our mission is to make charitable giving simple, transparent, and impactful. Because we operate as a donation platform and not a physical goods store, our β€œshipping” process is entirely digital.

1. Digital Delivery Only

  • Sadakati.com does not ship or deliver physical products.

  • Every donor receives a confirmation email and a personalized certificate of donation immediately after completing their contribution.

  • Certificates are delivered electronically to the email address provided during checkout.

2. Delivery Timeline

  • Confirmation emails and certificates are typically sent within minutes of a successful transaction.

  • In rare cases of technical delays, delivery may take up to 24 hours.

  • If you do not receive your certificate within this timeframe, please contact our support team.

3. Proof of Donation

  • Donors may request live proof of their donation.

  • Upon request, our support team will provide a video of water distribution with the donor’s name included in the footage, ensuring transparency and trust.

4. Accuracy of Information

  • Donors are responsible for providing a valid email address during checkout.

  • Sadakati.com is not liable for delays or non‑delivery caused by incorrect or invalid email addresses.

5. International Access

  • Since delivery is digital, certificates can be received by donors anywhere in the world.

  • No customs, shipping fees, or physical logistics are involved.

6. Contact Information

For assistance with digital delivery or proof of donation, please contact us:

  • Email: contact@Sadakati.com

  • Phone: +966 63789‑1534

  • Address: 8763 Al Masjid Al Haram Rd, Alaziziyyah, Makkah 24243, Saudi Arabia

7. Policy Updates

Sadakati.com reserves the right to update this Shipping Policy to reflect changes in our operations or legal requirements. Updates will be posted on this page with the effective date clearly indicated.